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This Refund Policy explains when payments to RedRank ("RedRank", "we", "us", "our") are refundable, when in-product credits are returned, and how to request a refund. It applies at app.redrank.ai and covers subscription fees and one-time credit top-ups, all billed through Dodo Payments. It works alongside our Terms of Service; on any billing conflict, this Refund Policy controls.
RedRank is paid with no free tier. Subscriptions (Starter/Pro, monthly or yearly, billed in advance via Dodo) each include a monthly allowance of usage credits. Credit top-ups are optional one-time bundle purchases via Dodo. Credits are spent on metered actions: AI scoring (0.1), AI reply draft (0.1), AI keyword suggestion (1), and operator-fulfilled High Karma/Custom Task (10 each).
Monthly allowance resets each cycle - unused monthly credits do not roll over and are lost at reset. Purchased top-up credits persist month to month while your subscription is active. If your subscription is cancelled or lapses, both balances are set to zero and forfeited; your account data is preserved so you can resume by re-subscribing. We can manually restore purchased credits in clear cases of mistaken cancellation (Section 6).
Monthly plans: generally non-refundable; on cancellation your plan stays active through the current paid cycle and does not renew - no further charges, no pro-rating. Annual plans: if you cancel within 14 days of initial purchase or renewal with minimal use, you may request a refund of that annual payment; after 14 days, annual fees are non-refundable but you keep access through the paid year. Billing errors/duplicate charges: we refund the incorrect amount. Nothing here limits non-waivable consumer-protection rights under local law.
Because purchased credits are usable immediately and consumed as you use the Service, top-ups are non-refundable once bought, except where required by consumer-protection law, for billing errors/duplicate charges, or where unused credits are restored after a mistaken cancellation (Section 6).
AI scores, reply drafts, and keyword suggestions are generated on demand and are estimates that may be imperfect. The credits spent are not refundable, including if you don't use the result, disagree with a score, or regenerate a draft. Always review AI output before relying on or posting it.
High Karma and Custom Task orders are fulfilled manually by the RedRank team; the deliverable is a single comment posted by a warmed Reddit account on the target thread. Credits are automatically returned in two cases: a failed order (we cannot post, or the failure was on our side) → the 10 credits are auto-refunded; cancelled while still queued (before our team actions it) → credits refunded. Not refundable: once posted, normal Reddit dynamics (moderator removal, OP deletion, downvotes, lost visibility) are not failures, because the deliverable is the posted comment, not its permanence. (As goodwill we may, at our discretion, address a posted comment later removed; not guaranteed.) These refunds return to your purchased top-up balance, as RedRank credits (not cash), except where law requires. If your subscription lapses afterward, refunded credits are forfeited with the rest. For credits lost to a clearly mistaken cancellation, contact us and we can restore them.
Cash/card refunds (Sections 3-4) are issued through Dodo back to your original method (timing depends on Dodo and your bank). Credit refunds (Section 6) are returned inside the app to your credit balance, not paid out as money. Credits have no monetary value outside the Service.
You can upgrade, downgrade, or cancel anytime through the self-serve billing portal (Dodo) linked in Settings. Cancellation stops future renewals at the end of your current paid period; it does not by itself trigger a refund except as in Section 3.
If you believe a charge is wrong, contact us first at harsh@redrank.ai - most issues resolve quickly. Filing a chargeback without contacting us may result in suspension or termination while the dispute is investigated.
We may update this Refund Policy; material changes will be communicated through the Service or by email, and the "Last updated" date will change. Requests are handled under the policy in effect at the time of purchase.
For any refund or billing question, email harsh@redrank.ai with your account email and the approximate date/amount of the charge. This Refund Policy is governed by [GOVERNING LAW - confirm before launch], without limiting mandatory consumer-protection rights under local law.